Delegation vs Abdication
In our recent renovation project, the contractor hired a tile guy they hadn't worked with before. The guy turned out to be a complete amateur and bombed the project. This could have been easily avoided - - by vetting the person more carefully before hiring. - ensuring they understand expectations of what needs to be done and can articulate a good approach to do it (just ask them upfront when you delegate). - starting with a smaller project to assess their work and abilities, and gradually promoting them to bigger and higher-stakes projects when they have proven themselves. - supervising closely and often when they are doing the work, providing feedback and coaching along the way. When you are responsible for something and you hire someone else to help you with it, you're still responsible for the thing. If they don't perform and you don't manage them well, it affects customers, business, team, your managers, and ultimately, you. Dele...