Aswath Krishnan

You can make fully rational decisions in a small, closed, predictable universe.  But most situations aren't that. There are too many variables, unknowns, and unpredictability. The source and purpose of life itself are on shaky grounds, causing any rationality on top of it to be baseless outside a defined scope. Evolution through randomness, not logic, is the nature of our reality.  Most big and hard decisions are based on some rationality but largely by instinct or circumstances. When a decision succeeds, there's post hoc rationalization and further success. When it fails, as most do, they disappear and are forgotten. This gives an illusion of a rational and deterministic universe.  The best you can do is reason and decide on the high-order bits and then go with your gut for the rest. Make bets proportional to your risk tolerance and resources, make multiple bets, bias toward action, and course-correct along the way. As John Von Neumann said, "Truth…is much too complicate...

We are remodeling our bathroom and I have to ensure that the work is done right and within a reasonable time and cost. But I have zero experience in construction! So how can I do this well?! This is the predicament of product managers and leaders as well - they are responsible for product outcomes and quality, without having the functional expertise in engineering, design, or GTM. Here’s what helped me with remodeling and product management - 1. You can be the curator and editor, even if you aren't the artist. You can bring an eye and taste for great work and craft; not just the end deliverables, but also how the sausage is made. You develop this through curiosity and interest, and by working with amazing people who can show you what's possible. 2. Make the goals, vision, and milestones crystal clear for everyone involved, and be an effective communication bridge. This will help the team avoid wastage and frustration because of miscommunication and misunderstanding.  3. Help yo...

Our contractor hired a tiler who quoted 1/4th of the usual price for our remodel. It seemed like a GREAT deal until 3 days later.  We noticed many fundamental problems - the tiles weren’t lining up, the spacing was uneven and incorrect, the shower floor wasn’t sloped correctly, and one of the installed tiles was cracked.  So the contractor had to bring in a more competent and expensive tiler who had to undo and redo the entire work, get another handyman to spend hours cleaning up the tiles for use again, and buy some new tile as well. Overall, it cost us more money, time, and frustration than hiring a more reputed and expensive tiler upfront.  The lesson here isn’t to pay more. Not everything that’s expensive is good and not everything that’s cheap is bad; sometimes you can get a good deal. It’s to prioritize quality and risk as well when making consequential purchases or hiring decisions.