Listening and making people feel heard
I was at a meeting yesterday where we were trying to make a difficult decision. We all had our points to say and passionately expressed them, but did little to acknowledge each others' points or to identify and bridge our differences. We ended up talking past each other . Such meetings aren't very productive, and most people don't feel good or united after them. In retrospect, we could all have been better listeners and made others felt heard. Being a good listener means : You can clearly articulate the other person's point and rationale. Even if they are unclear about and even if you disagree with their point, you try to bring clarity to it. You understand how they feel about the topic, discussion, people involved, and underlying beliefs. You can gauge their level of understanding and gaps about other points discussed. When you set this standard of listening and understanding for yourself, you'll pay a lot more attention to what others say and ...